feat: Initialize core application structure including authentication, role-based dashboards, service task management, and integration workflows.

app/Notifications/SlaOverdueNotification.php

@@ -0,0 +1,42 @@
+<?php
+
+namespace App\Notifications;
+
+use App\Models\ServiceTask;
+use Illuminate\Bus\Queueable;
+use Illuminate\Contracts\Queue\ShouldQueue;
+use Illuminate\Notifications\Messages\MailMessage;
+use Illuminate\Notifications\Notification;
+
+class SlaOverdueNotification extends Notification implements ShouldQueue
+{
+    use Queueable;
+
+    public function __construct(protected ServiceTask $serviceTask)
+    {
+    }
+
+    public function via(object $notifiable): array
+    {
+        return ['database', 'mail'];
+    }
+
+    public function toMail(object $notifiable): array|MailMessage
+    {
+        return (new MailMessage)
+            ->error()
+            ->subject('ALERTE : SLA Dépassé')
+            ->line('Le délai SLA pour la tâche ' . $this->serviceTask->service->name . ' (Agent: ' . $this->serviceTask->integrationRequest->agent->first_name . ' ' . $this->serviceTask->integrationRequest->agent->last_name . ') est dépassé.')
+            ->action('Voir la tâche', route('integrations.show', $this->serviceTask->integrationRequest))
+            ->line('Merci d\'intervenir immédiatement.');
+    }
+
+    public function toArray(object $notifiable): array
+    {
+        return [
+            'service_task_id' => $this->serviceTask->id,
+            'message' => 'SLA dépassé pour ' . $this->serviceTask->service->name,
+            'type' => 'overdue',
+        ];
+    }
+}