<?php

namespace App\Notifications;

use App\Models\ServiceTask;
use Illuminate\Bus\Queueable;
use Illuminate\Contracts\Queue\ShouldQueue;
use Illuminate\Notifications\Messages\MailMessage;
use Illuminate\Notifications\Notification;

class SlaOverdueNotification extends Notification implements ShouldQueue
{
    use Queueable;

    public function __construct(protected ServiceTask $serviceTask)
    {
    }

    public function via(object $notifiable): array
    {
        return ['database', 'mail'];
    }

    public function toMail(object $notifiable): array|MailMessage
    {
        return (new MailMessage)
            ->error()
            ->subject('ALERTE : SLA Dépassé')
            ->line('Le délai SLA pour la tâche ' . $this->serviceTask->service->name . ' (Agent: ' . $this->serviceTask->integrationRequest->agent->first_name . ' ' . $this->serviceTask->integrationRequest->agent->last_name . ') est dépassé.')
            ->action('Voir la tâche', route('integrations.show', $this->serviceTask->integrationRequest))
            ->line('Merci d\'intervenir immédiatement.');
    }

    public function toArray(object $notifiable): array
    {
        return [
            'service_task_id' => $this->serviceTask->id,
            'message' => 'SLA dépassé pour ' . $this->serviceTask->service->name,
            'type' => 'overdue',
        ];
    }
}