'Échange (mail / appel)', 'observation' => 'Observation', 'incident' => 'Incident', 'info' => 'Information générale', ]; protected $guarded = []; public function provider() { return $this->belongsTo(Provider::class); } public function creator() { return $this->belongsTo(User::class, 'created_by'); } public function categoryLabel(): string { return self::CATEGORIES[$this->category] ?? $this->category; } }