env('GLPI_API_URL'), // Identifies this application to GLPI (Setup > General > API > API clients). 'app_token' => env('GLPI_APP_TOKEN'), // Authenticates as a GLPI account (ideally a dedicated, least-privilege // service account) — generated from that user's "API tokens" tab. 'user_token' => env('GLPI_USER_TOKEN'), // How long ticket listings are cached before hitting the GLPI API again. 'cache_ttl_seconds' => env('GLPI_CACHE_TTL', 60), ];